What information do you collect?

We collect account information, email content, and usage data necessary for service delivery.

How is my data protected?

We use TLS encryption, secure data centers, and access controls to protect your data.

Do you share my data with third parties?

We do not sell your data. We only share with service providers necessary for delivery.

Can I delete my data?

Yes, you can request data deletion. We process requests within 30 days.

Where is my data stored?

Data is stored in ISO 27001 certified data centers in China.

How long do you keep my data?

We retain data while your account is active. Upon deletion, data is removed within 30 days.

Privacy Policy - EmailService China

Last updated: June 20, 2026

1. Introduction

EmailService China ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email hosting services.

2. Information We Collect

We collect the following types of information:

Account Information: Name, email address, company name, phone number
Payment Information: Billing address, payment method details (processed securely)
Technical Data: IP address, browser type, device information
Usage Data: Service usage patterns, feature interactions

3. How We Use Your Information

We use your information to:

Provide and maintain our email services
Process your payments and send billing invoices
Communicate with you about service updates
Provide customer support and technical assistance
Improve and optimize our services
Comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your data:

Encryption at Rest: All emails are encrypted on our servers
Encryption in Transit: SSL/TLS for all connections
Access Controls: Role-based access and multi-factor authentication
Regular Audits: Security assessments performed quarterly

5. Data Retention

We retain your personal data only as long as necessary:

Active Accounts: Data retained while account is active
Closed Accounts: Data retained for 30 days after closure
Financial Records: Retained for 7 years per accounting regulations

6. Your Rights

Under applicable data protection laws, you have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate personal data
Erasure: Request deletion of your personal data
Portability: Request your data in a portable format
Objection: Object to certain processing activities

7. Third-Party Disclosure

We do not sell, trade, or transfer your personal data to outside parties, except:

Service Providers: Trusted third parties who assist in operating our service
Legal Requirements: When required by law or governmental authority
Business Transfer: In connection with a merger or acquisition

8. Cookies

We use cookies to enhance your experience. You can control cookies through your browser settings.

9. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect information from children under 13.

10. Changes to This Policy

We may update this policy periodically. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: [email protected]
Phone: +86-13917590281
Address: Room 201, Building 71, Zhenghe Rd. 999, Yangpu District, Shanghai, China 200438