Help Center

Step 1: Log in to Webmail

Visit our webmail portal at mail.emailservice.cn and log in with the credentials we sent to your registered email address. If you haven't received the login details, please check your spam folder or contact our support team.

Step 2: Complete Your Profile

Once logged in, navigate to Settings → Profile to add your display name, signature, and profile picture. A professional signature helps establish trust with your recipients.

Step 3: Create Email Folders (Optional)

Create folders to organize your incoming emails. Click on the folder icon and select "New Folder". Common folders include Archive, Sent, Spam, and Custom categories like Clients or Projects.

Step 4: Configure Email Client

To use email in desktop applications like Outlook, Apple Mail, or Thunderbird, you'll need to configure IMAP and SMTP settings. See our detailed guide in the "Configure Email Client" section.

Pro Tip

Set up your signature with your name, title, company website, and social media links to create a professional impression in every email you send.

Server Settings (All Clients)

• Incoming Mail Server (IMAP): imap.emailservice.cn
• IMAP Port: 993 (SSL/TLS)
• Outgoing Mail Server (SMTP): smtp.emailservice.cn
• SMTP Port: 465 (SSL) or 587 (TLS)
• Username: Your full email address
• Password: Your email account password

Microsoft Outlook

1. Open Outlook and go to File → Add Account
2. Enter your email address and click Connect
3. Choose IMAP as the account type
4. Enter the server settings above

Apple Mail (macOS)

1. Open Mail app → Add Account → Other Mail Account
2. Enter your name, email, and password
3. Click Create (the app will fail initially, which is normal)
4. Go to Account Settings and update to IMAP server settings

Mozilla Thunderbird

1. Open Thunderbird → New Account
2. Enter your email and password
3. Click "Manual config" to enter server settings
4. Fill in IMAP and SMTP settings as shown above

Important

Always use SSL/TLS encryption. Do not use unencrypted connections as they expose your credentials to potential interception.

How It Works

After purchasing a custom domain from any registrar (GoDaddy, Namecheap, Alibaba Cloud, Tencent Cloud, etc.), simply provide us with your domain management account credentials. Our team will configure all the necessary DNS records for you - you don't need to manually edit any records.

What We Configure

• MX Records - Directs all your domain email to our servers
• SPF Record - Authorizes our servers to send email on your behalf
• DKIM Record - Adds cryptographic signature to verify email authenticity
• DMARC Record - Provides email authentication policy

Setup Time

DNS propagation typically takes 2-24 hours globally. Once complete, you can start using your custom domain email immediately.

Built-in Security Features

• SSL/TLS Encryption - All connections use industry-standard encryption
• Spam Filtering - Advanced AI-powered spam detection blocks 99.9% of spam
• Virus Protection - All attachments are scanned for malware
• Data Encryption at Rest - Your emails are encrypted on our servers
• Multi-Factor Authentication - Add an extra layer of security

Recommended Security Practices

1. Use a strong, unique password (at least 12 characters)
2. Enable Two-Factor Authentication (2FA) in Settings
3. Regularly review login activity for suspicious sessions
4. Never share your password with anyone
5. Log out from shared devices after use

Security Warning

Never click on suspicious links in emails, even from known senders. If something looks unusual, verify by contacting the sender through a different channel.

How to Set Up Forwarding

1. Log in to webmail at mail.emailservice.cn
2. Click Settings (gear icon) in the top right
3. Navigate to Mail → Forwarding
4. Enter the destination email address
5. Choose to keep a copy or delete original
6. Click Save Changes

Forwarding Options

• Keep Original - A copy stays in your inbox
• Mark as Read - Original is marked read but kept
• Delete Original - Only forwarded copy exists

Tip

You can set up multiple forwarding rules for different conditions. Contact support for advanced filtering options.

Reset Steps

1. Visit the login page at mail.emailservice.cn
2. Click "Forgot Password?" below the login button
3. Enter your email address
4. Check your recovery email for a reset link
5. Click the link and create a new strong password
6. Log in with your new password

Password Requirements

• Minimum 8 characters (we recommend 12+)
• Mix of uppercase and lowercase letters
• At least one number
• At least one special character (!@#$%^&*)

Important

Password reset links expire after 24 hours. If you didn't request a reset, contact support immediately to secure your account.

iPhone (Apple Mail)

1. Open Settings → Mail → Accounts
2. Tap "Add Account"
3. Select "Other" → "Add Mail Account"
4. Enter your name, email, and password
5. Tap "Next" and choose IMAP
6. Enter mail.emailservice.cn for both incoming and outgoing
7. Save and wait for verification

Android (Gmail App)

1. Open Gmail app → Profile icon (top right)
2. Tap "Add account" → "Other"
3. Enter your email address
4. Select "Personal (IMAP)" account type
5. Enter your password and manual settings
6. Incoming server: imap.emailservice.cn
7. Outgoing server: smtp.emailservice.cn

Samsung Email App

1. Open Samsung Email app
2. Tap "Add account" → IMAP
3. Enter email address and password
4. Manual setup: enter server settings
5. Sync settings: choose what to sync

Pro Tip

Enable push notifications on your phone to receive new emails instantly. Adjust sync frequency in your phone settings to balance battery life and responsiveness.